The team is always quick to reply. I give thanks to Zoey L. to handles the orders we place as they are prompt and give the information. On occasion I've asked for samples, photos were provided along with extras to try. I recommend the Korean made PU heat transfer as the print quality & prints last on t-shirts & linen. The product is easy to transfer and cut perfect. The black PU htv is also great and cuts well. The product isn't as thick as other vendors but it feels weeds well. Shipping via UPS to Australia is fast! Under 5-7 days!